Niet blij met je aankoop? Geeft niet! Bij ons kun je binnen 30 dagen retourneren
Met een cadeaubon zit je altijd goed. De ontvanger kan de cadeaubon voor alles uit ons assortiment inwisselen.
Retourneren binnen 30 dagen
"In the two decades since this book was first published, excuse making has flourished-both as a practice and as a process inviting investigation and theory. Indeed, how could it be otherwise?" So write the authors in their new introduction. But they also maintain that excuse making is a critical element in what social psychologists refer to as "reality negotiation." Originally published by John Wiley in 1983.