Contact
Hoe winkelen bij ons werkt
Bezorging
Winkelgids
ITSM Process Design Guide
Engels
217 b
Tot 30 dagen retourrecht
Klanten kochten ook
This is a comprehensive 'how-to' guide to assessing, designing, measuring and integrating. ITSM processes IT organizations increasingly recognize the need to design, redesign or reengineer, and improve their internal IT service management (ITSM) processes. While popular frameworks such as the IT infrastructure Library[registered] (ITIL[registered]), Control Objectives for IT (COBIT[registered]), Microsoft[registered] Operations Framework (MOF), and the ISO/IEC 2000 standard describe what to do, they do not describe the mechanics of how to do it. "The ITSM Process Design Guide" closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model. This guide is also the definitive reference source for the Certified Process Design Engineer (CPDE)[registered] qualification and has been endorsed by The APM Group (ITIL's official accreditor) as a complimentary qualification for the ITIL Qualification Scheme.
Informatie over het boek
Engels
Geef dit boek vandaag nog cadeau
Dat gaat heel eenvoudig
1 Voeg het boek toe aan je winkelwagentje en selecteer Als cadeau bezorgen 2 Je krijgt van ons per omgaand een voucher 3 Het boek wordt bezorgd op het adres van de ontvangerDit vind je misschien ook interessant
/
Paperback
10.25
€
/
Gebonden
51.20
€
/
Paperback
18.29
€
Hoi! Ik ben Libroamiko, je boekadviseur.
Hoe kan ik je helpen?