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Study of Perceptual Differences
Engels
175 b
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This qualitative study researched the perceptual §differences of subordinates, which existed in §reaction to the individual supervisor s feedback §during a performance feedback conversation. The §subordinates perceptions were based on the §supervisors verbal communication. Interviews were §conducted with approximately thirty participants §identifying perceptual differences and formulating §strategies to improve the communication during the §process of individual performance feedback §conversations.§§The research showed much opportunity for what §existed in the communication between a supervisor §and subordinate during a performance feedback §conversation. The data collected showed indeed, §there were perceptual differences that existed, but §the data also showed supervisors typically thought §their performance feedback communication was §understood when in actuality it was only partially §understood or not understood at all. The findings §showed that the predominate reasons were poor §communication skills, lack of time to prepare and §deliver, and the supervisors understandings of what §their subordinates really understood.
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